HarborFlow Transactions Privacy Policy
1. Introduction
HarborFlow Transactions ("HarborFlow," "we," "us," or "our") provides professional real estate transaction coordination services supported by the HarborFlow Transactions web and mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and share information when you visit HarborFlowTransactions.com (the "Site"), create an account, subscribe to a plan, access the App, or interact with us through SMS/text, email, telephone, or in-app communications.
2. Information We Collect
We collect information necessary to create and manage your HarborFlow account, process payments, and coordinate your real estate transactions. This may include:
• Contact details (name, email address, phone number, mailing address)
• Account details (login credentials, plan selection, communication preferences)
• Transaction details (property addresses, contract dates, deadlines, parties to the transaction, brokerage information)
• Documents you upload (contracts, addenda, disclosures, and other transaction-related documents)
• Payment information (handled by our payment processors; we do not store full payment card numbers)
• Communication data (messages, emails, SMS/text content, call notes, and in-app messages related to your account and transactions)
• Technical data (IP address, device information, browser type, and usage data related to the Site and App).
3. How We Use Information
We use the information we collect to:
• Create and manage your HarborFlow account and subscription
• Provide professional transaction coordination services
• Operate and improve the HarborFlow App and Site
• Communicate with you about your account, transactions, deadlines, and documents
• Send transactional SMS/text messages, emails, and in-app notifications when you have provided the necessary contact details and, where required, consent
• Process payments, invoices, and subscription changes
• Maintain security, prevent fraud, and comply with legal and regulatory obligations
• Respond to support requests and questions.
4. SMS/Text Messaging and Communications
If you provide a mobile phone number and separately consent to receive SMS/text messages from HarborFlow, we may send text messages related to your account and transactions, such as transaction updates, deadline reminders, document requests, scheduling information, and messages from your HarborFlow transaction coordinator. Message frequency varies based on your transaction activity. Message and data rates may apply.
You may opt out of SMS/text messages at any time by replying STOP. For assistance, you may reply HELP. Consent to receive SMS/text messages is not a condition of purchasing HarborFlow services. Opting out of SMS/text messages does not necessarily prevent us from contacting you through other permitted methods such as email, telephone, or in-app communications.
For more details, please review our Communications Policy, which works together with this Privacy Policy and our Terms of Service.
5. Data Sharing and Service Providers
We do not sell mobile telephone numbers or SMS consent information. We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.
We may share information with trusted service providers who help us operate the HarborFlow platform, deliver communications (including SMS/text, email, and in-app messages), process payments, host data, and provide transaction coordination tools. These providers are permitted to use information only as necessary to perform services on our behalf and are required to protect it in accordance with applicable law and our agreements.
We may also share information when required by law, to respond to legal requests, to protect our rights or the rights of others, or in connection with a business transaction such as a merger or asset transfer.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information within the HarborFlow platform. However, no system can be guaranteed 100% secure, and we cannot promise that communications or documents will always remain free from unauthorized access.
7. Data Retention
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on transaction type, brokerage requirements, and applicable law.
8. Your Choices and Rights
You may update certain account information and communication preferences through your HarborFlow account or by contacting us. Where required by law, you may have additional rights regarding access, correction, or deletion of your personal information.
9. Third-Party Links and Services
The Site or App may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of the policy. Your continued use of the Site or App after changes are posted means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
HarborFlow Transactions
HarborFlowTransactions.com
Email: [INSERT SUPPORT EMAIL]
Phone: [INSERT BUSINESS PHONE NUMBER]
For additional details about how we communicate with you, please review our Communications Policy and Terms of Service.